In E-mail in the Workplace, you'll learn...
- The 12 most damaging blunders in business e-mails—sidestep these at all costs
- An intriguing spelling technique that many national spelling champs secretly rely on
- The most troublesome words in business and how to erase any uncertainty about using them
- How to tell at a glance which e-mail messages you should read now—and which ones can wait until later
- And much more!
E-mail is not exempt from the rules of professional communication. In fact, clear and concise e-mails have a much better chance of getting positive results. In this seminar, you’ll learn how to write, edit and proofread e-mails that project credibility and professionalism, are free of spelling mistakes and demonstrate perfect grammar and usage. You’ll also get helpful tips on how to write e-mail that gets read, the new rules of e-mail etiquette and legal issues to watch out for. You need to take e-mail communication seriously, and this seminar will ensure you do just that.
WORKSHOP AGENDA
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Projecting credibility and professionalism in your e-mail messages +
- The 12 most damaging blunders in business e-mails—sidestep these at all costs
- How to curb the use of worn-out business clichés and what to say instead
- How to develop a sixth sense for damaging, biased and sexist language so you can make absolutely sure your e-mails are “clean”
- Get a firm grip on how to deliver bad news in an e-mail—without a doubt, you will need this someday
Spelling every word correctly every time+
- DANGER: If you think your spell-checker takes the place of the human eye, you’re asking for trouble
- An intriguing spelling technique that many national spelling champs secretly rely on
- How to stop having to look up the same word in the dictionary over and over
- Prefixes and suffixes made easy
- How to take the confusion out of pluralizing letters, abbreviations and numbers
Editing and proofreading your e-mail messages+
- 4 amazing proofreading secrets that will automatically push your accuracy rate to 99%—or higher
- How to proofread quickly and accurately under pressure
- How to shut out phones, voices and other distractions when proofing in a busy office (it’s like sitting in an airtight bubble!)
- Catching typographical errors—yes, it’s tricky, but these tips will help shine the spotlight on them
- Keep your sanity with this proofreader’s checklist that ensures perfection down to the very last detail
Perfecting your grammar and usage skills+
- The most troublesome words in business and how to erase any uncertainty about using them
- When a personal, casual style is important—never underestimate the power of contractions
- A concise refresher on how to correctly use verb tenses, subject-verb patterns and pronouns and their antecedents
- Ensure or insure? Affect or effect? Making the right choice between confusing words like these just became a whole lot easier!
- When it’s okay to bend the “rules” to make your point clearly
- Are abbreviations and acronyms really proper in business writing? This insight will shed light on the issue
- The unwritten rules about the appropriate and inappropriate use of jargon
E-mail techniques and etiquette+
- Business writing tips you can use now to make sure your memos and e-mail messages get your point across
- How to write memos and e-mail that today’s busy professional can digest in 60 seconds or less
- 15 tips that will help you write e-mails that get read
- The do’s and don’ts of e-mail
- How to make sure you’re presenting the proper tone in your e-mails
- How to tell at a glance which e-mail messages you should read now—and which ones can wait until later
- 6 tips for getting the most out of e-mail
- Understanding the demands of the business world in relation to e-mails
- When it’s important to use the phone instead of e-mail
E-mail and the law+
- What to do to detect—and stop—employees who are fooling around on the Web and with e-mail
- You can legally monitor computers and e-mail … but you must strictly follow these guidelines
- Your best protection against an employee who claims you intercepted and reviewed e-mail—do this today!
- Understanding e-mail, grounds for dismissal and legal precedence
- Why e-mail can be an issue in sexual harassment suits—and the steps your organization can take to eliminate its potentially damaging effects
- How to create and implement an effective e-mail policy
- Find out what legal liability a company has if an employee sends out improper e-mail messages
