In The Emergency Guide to Handling Emotions in the Workplace, you'll learn...
- The crucial first step when someone blows up
- What to do until you can get your own emotions under control
- How to act—not react—in volatile situations
- How to confront employees about unacceptable emotional behavior
- And much more!
Inappropriate displays of anger, negativity, moodiness, ambition, jealousy, insecurity and other emotions can cause untold damage in any organization. You’re a manager, not a therapist. But you can learn how to address these emotional wild cards and create a more positive work climate. We’ll help you understand different emotions and how to use them to your advantage … put out emotional fires and—even more importantly—prevent them from occurring … and enable employees to express their feelings professionally and responsibly. You’ll avoid painful trial-by-error learning and make the demanding job of manager a whole lot easier.
WORKSHOP AGENDA
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Assess your emotional IQ+
- Understand your emotional strengths—and limits
- How to get off the emotional roller coaster
- Discover your own hot buttons—and keep people from pushing them
- How resilient leaders bounce back after stressful encounters
- 5 physical warning signs of escalating emotions—know how to recognize them in yourself early on
- Avoid the most common mistakes managers make when dealing with irrational people
- Check yourself—are you unloading negative emotions onto others?
- How to develop a sixth sense for how others are feeling
- Guidelines for getting your point across strongly, without losing control
Get a grip on your own emotions+
- Language check: Do your words and tone provoke employees?
- Personal hard times happen … learn how to leave your troubles at home
- A 3-step process for managing emotions
- Mood control! How to stay on an even keel—no matter what side of the bed you wake up on
- How to receive criticism, keep your reactions in check and benefit from what is said
- Just say “No” to knee-jerk reactions—you can choose how to respond instead
- How to quell your own inappropriate responses
- Understand how you—as the leader—may unknowingly be setting the wrong example
Respond to others’ emotions+
- How to quickly gain control in an emotionally charged situation
- What can you do when you’re in the middle of a heated, no-win discussion? Here’s the answer
- How to gauge when an employee’s negativity is infecting your entire team
- Know when burnout is causing an employee’s erratic performance
- How to sense when a situation is too hot to handle—and remove yourself from it
- What to say—and what not to say—when someone starts crying
Manage anger+
- The professional way to blow off steam
- 3 communication missteps that make bad situations worse
- A technique for allowing frustrated people to vent their feelings
- Overcoming the anger cycle—how to better manage it in yourself and others
- How to get hotheads to chill out
- What you absolutely must do when someone yells and creates a scene
- 3 common—but ineffective—tendencies when mediating conflicts
- How to bring disagreements out into the open
Communicate through volatile situations+
- Your most appropriate response to another’s personal loss, pain or tragedy
- Be clear about letting your employees know their emotional responses are not acceptable—here’s how
- Specific skills for working with people who can’t handle rejection
- Put the brakes on your employees’ chronic bad moods!
- Clear-cut rules for managing employees who must always win or appear right at any cost
- Draw the line on arrogance
- How to make it OK for employees to talk about their feelings
- Special techniques for preventing resentment—about workload, pay and policies—from spreading
Build positive relationships+
- How to stand your ground with employees who use humor and sarcasm to discredit you
- Can’t deal with someone face-to-face? There’s another way …
- Men vs. women: Are there really differences in how they handle emotions?
- How and when to show empathy—without going overboard
- The top 3 communication skills—they can help you surmount even the toughest interpersonal situations
- How to get to the root of what’s bothering someone
- How to rewire a workplace that’s become a hotbed of emotions
