In The Manager as Leader, you'll learn...
- How to distinguish the key differences between management and leadership and when each or a blend of both is necessary to lead people effectively
- Techniques to manage conflict between co-workers and subordinates
- How to identify the characteristics of a good decision maker
- Action steps to overcome obstacles that are preventing you from achieving your goals
- And much more!
In today’s business environment, managers must develop greater skills to meet the increasing demands of continually changing situations. This course provides the information, skill development and tools necessary to help managers meet the challenges of leadership, self-management and managing employee performance.
WORKSHOP AGENDA
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Section 1: Introduction+
- Identify your strengths and areas for development as a manager and leader
- Distinguish the key differences between management and leadership and learn when each or a blend of both is necessary to lead people effectively
Section 2: Transitioning from technical expert to manager+
- List key differences between a technical expert and a manager
- Understand the relationship between change and loss
- Describe the manager’s skill matrix
Section 3: The manager as a confident, trusted leader+
- Assess how you are currently demonstrating the company competencies
- Identify actions that can be taken in accepting responsibility
- Assess your level of building relationships
- Review your current level of confidence
- Describe differences between manager and leader
Section 4: Leadership communications+
- Demonstrate the ability to actively listen
- Describe subtle communication signals with tone and body language
- List question types and practice using them
- Identify ways to engage virtual meeting participants
Section 5: Creating a motivating environment+
- Describe what motivates the “whole” person
- Identify techniques to create a motivational environment
- Describe what motivates a team
- List steps to better delegation
Section 6: Conflict resolution and performance management+
- List causes of conflict in the workplace
- Use techniques to manage conflict between co-workers and subordinates
- Describe why employees don’t meet performance standards
- Plan how to critique job performance and practice documentation
Section 7: Cross-functional management+
- List the direct and indirect costs of interdepartmental conflict
- Identify the influence that leaders have in avoiding departmental “silos”
- Describe actionable ideas that can lead to more collaborative teams
Section 8: Generational leadership+
- List influences and characteristics of each generation
- Identify what motivates each generation
- Describe the causes of generational conflict
- Understand generational learning styles
- Work through case studies that identify generational issues
Section 9: Strategic problem solving and decision making+
- Identify the characteristics of a good decision maker
- List the 7-step problem-solving model
- Create a plan to resolve a leadership challenge
- Understand how to manage through the 4 phases of change
Section 10: Managing and developing through goal setting+
- List the differences between goals and objectives
- Define S.M.A.R.T. goals and why each element is important
- Practice transforming subjective goals to objective goals
- Create a coaching plan
Section 11: Individual development planning+
- Identify where you are compared to where you would like to be regarding your personal successes
- List opportunities that can help develop your career
- Describe action steps to overcome obstacles that are preventing you from achieving your goals
- Create links from your personal goals to organizational goals
Section 12: The beginning+
- Commit to implementing your action steps
