In Precision Thinking and Problem-solving Skills, you'll learn...
- How to recognize problems and gain the qualities you need to become a problem solver
- How to assess risk and understand the impact it has on your decision making
- How to generate solutions—and search through the alternatives to choose the right one
- How to plan and implement solutions and evaluate your results
- And much more!
Are you facing too many problems at work and finding it difficult to develop adequate solutions? It’s a common dilemma, but SkillPath can help you solve it! Let us teach you the critical thinking processes you need for problem solving.
We’ll show you how to replace the “reactive process” with “proactive thinking.” We’ll spell out the seven critical steps to take to solve virtually any problem. You’ll learn how to recognize the value of data collection and analysis when it comes to problem solving. And you’ll learn how to use tools such as brainstorming and mind mapping to come up with the best possible solutions.
WORKSHOP AGENDA
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Problem solving foundations+
- Identify the qualities of a good problem solver/decision maker
- Distinguish Quadrant II problems (important/not urgent) from Quadrant I, III and IV problems in order to eliminate crisis management and reactive problem solving
- Explain how to apply the 7 steps involved in the problem-solving process
Problem identification and analysis+
- Find out how to properly identify a problem that needs to be solved and the critical questions that must be answered before you tackle any problem
- How to use a Pareto Analysis to determine which problems to solve and in what order
- How to contain the impact of virtually any problem you may encounter
- Why it’s important to collect data to analyze a problem and why most people want to skip this step
- Understanding the different types of data that are collected during a problem analysis
Root cause analysis and monitoring+
- How to perform a root cause analysis
- Understanding the difference between normal and abnormal process variation
- How to use a control chart to monitor a process
Precision thinking skills for the best solutions+
- How to use brainstorming and mind mapping tools to generate potential solutions
- The 4 methods most commonly used to select the best solution
- The keys to planning and implementing solutions
Risk analysis+
- How to perform a risk analysis
- How to determine your risk readiness
Evaluating your results+
- The right way to evaluate the results of your solution
- What the Shewhart Cycle is and how it applies to problem solving
- Why it’s important to celebrate your success
