Do you know any of these people? Do you have to work with them, supervise them – or maybe even baby-sit them at work?
- Amy Attitude
- Blameless Bob
- Clock-watcher Carl
- Helpless Harriet
- Sandra the Stressed
- Walter the Whiner
Don Crawley is a veteran manager and long-time professional trainer who has studied workplace roles and relationships from every angle. Over the years, he developed a set of memorable tools that worked for him, and that will work for you.
This engaging video program is full of easy-to-apply tips and tactics, illustrated by real-life scenarios, to help you learn to use the:
- ABCDEFs of communicating with difficult people.
- SAILS approach for working with negative people
- Coaching SLATE
- CPR steps on blamers
- 3R approach to re-engagement
- STIR method for high self-esteem
- 8S’s to encourage independence
Use the enclosed Viewer’s Guide to follow the action and you’ll have a set of supervisory tools you can use for a lifetime.
Customers who bought this item also bought ...