Do you know any of these people? Do you have to work with them, supervise them – or maybe even baby-sit them at work?

• Amy Attitude
• Blameless Bob
• Clock-watcher Carl
• Helpless Harriet
• Sandra the Stressed
• Walter the Whiner

Don Crawley is a veteran manager and long-time professional trainer who has studied workplace roles and relationships from every angle. Over the years, he developed a set of memorable tools that worked for him, and that will work for you.This engaging video program is full of easy-to-apply tips and tactics, illustrated by real-life scenarios, to help you learn to use the:

• ABCDEFs of communicating with difficult people.
• SAILS approach for working with negative people
• Coaching SLATE
• CPR steps on blamers
• 3R approach to re-engagement
• STIR method for high self-esteem
• 8S’s to encourage independence

Use the enclosed Viewer’s Guide to follow the action and you’ll have a set of supervisory tools you can use for a lifetime.