$199.00 per person
$189.00 for 4 or more
Call us: 1-800-873-7545
In Assertive Communication Skills for Women, you'll learn...
- How to project a more credible, self-assured communication image
- How to speak with greater ease in meetings and presentations
- How to handle conflicts and confrontations with dignity and control
- Ways to express your opinion with authority—and tact
- And much more!
Communicating in a way that says "I´m a professional" is a skill you can learn—like playing tennis or speaking a foreign language. That´s what this seminar is all about—to teach you to overcome the special communication challenges you face as a woman and equip you with new skills that will make you more effective in the workplace. You´ll gain many useful "how-to´s", take part in useful exercises designed to build your ability fast and learn from the experiences of other who´ve faced the same challenges you face. Spend just one day with us and you´ll never again feel invisible in meetings and groups ... powerless in day-to-day dealings with people ... and frustrated with not being taken seriously. Don´t miss this opportunity for enhanced communication skills that really work. Call now to reserve your space in this valuable seminar.
WORKSHOP AGENDA
Program hours: 9:00 am – 4:00 pm
Click on a session title to view details
Session 1: Communication skills that make a powerful, positive impression+
- You already know about dressing for the job you want instead of the job you have—but do you know how your communication style affects your professional image?
- How to present your ideas "up the ladder" in a way that gets attention and respect
- How to come across powerfully in meetings—the perfect opportunity to increase your visibility and make a positive impact on many people at once
- How to gracefully "toot your own horn" to gain recognition for your contributions to the organization
Session 2: Assertive communication skills at work+
- The 10 essential assertiveness skills that increase your personal power
- How to use "I language" to connote power, confidence and authority
- How to manage the unconscious cues you give others through your voice, posture, eye contact and timing
- How to assertively ask for what you want—assistance, information ... even a promotion!
- 8 steps you can take to make sure you´ll never be tongue-tied or at a loss for words again
- What to do when you´re being ignored or repeatedly interrupted
Session 3: Verbal skills that build confidence and credibility+
- How to avoid the 14 common language mistakes that can sabotage your credibility
- Grammar rules: Which ones to keep straight and which ones to forget
- How to recognize and avoid words that can trigger negative emotions in others
- How to eliminate power-robbing speech habits, words and gestures that say "I´m a lightweight!"
Session 4: Handling conflicts, tough situations and difficult people+
- How to handle your anger and control your emotions no matter how heated the situation
- How to quickly defuse an emotional confrontation with your boss
- In a disagreement, the one question you should always ask yourself before you ask your opponent to give in
- Dealing with chronically difficult people—how to put their behavior into perspective and learn to work around it
- How to respond when someone attacks or criticizes you in public
- How to avoid an outburst when you´re really angry and what to do when you can´t
- Recognizing the important difference between taking responsibility for a mistake and blaming yourself
Session 5: Solving the most common communication problems+
- How to recognize when communication is breaking down and it´s time to try another approach
- How to avoid an autocratic, sarcastic or condescending tone that can alienate your listener
- How to give constructive feedback and how to accept and learn from criticism
- How to more than double the amount of quality information you receive from every face-to-face communication
- How to tap into the most powerful communication skill of all—active listening
Session 6: Gaining power in the organization+
- How to uncover the real sources of power in your organization—looking beyond the formal hierarchy to the informal one
- Identifying your personal style and how it affects your ability to get and use power
- How to increase your organizational power with improved negotiation skills
- Office politics are a fact of life—learn how to boost your political clout
- How to spot "powerless" positions before you´re promoted into them
- The importance of the "grapevine"—why you need it and how to use it
- CPE Credits: 6
- Field of Study: Communication
- NASBA #: 107691
Click on a location to start your registration
| Kitchener, ON | Jun 18, 2012 | ||
| Burlington, ON | Jun 19, 2012 | ||
| Oshawa, ON | Jun 20, 2012 | ||
| Kingston, ON | Jun 21, 2012 |