$299.00 per person
$269.00 for 4 or more
In Excelling as a Manager or Supervisor, you'll learn...
- Actions you can take that will establish your authority, boost your credibility and earn respect
- 5 surefire ways leaders gain the commitment and cooperation of workers
- How to manage up the ladder—tips for communicating with your boss and other executives
- How to conduct a fair and constructive performance evaluation
- And much more
This intensive day focuses on the unique challenges you face every day in your job and offers solutions to help you fully achieve your potential—not just as a manager or supervisor, but as a true leader who commands respect, commitment and credibility.
WORKSHOP AGENDA
Program hours: 9:00 am – 4:00 pm
Click on a session title to view details
Session 1: New or not, making the leap from worker to supervisor+
- What it takes to be a manager: An overview of your day-to-day responsibilities
- Why it’s important to “take charge” and put your best foot forward from the beginning—and a half-dozen tips for doing just that
- A dozen actions you can take that will immediately establish your authority, boost your credibility and earn respect
- The subtle do’s and don’ts in the relationship boundaries between you and your boss
- Drawing the line on social relationships with those you manage
- 10 common management missteps you’ll want to avoid
Session 2: Why leadership is an essential ingredient of management+
- Why bosses turn people off—and leaders turn people on
- 5 sure-fire ways leaders gain the commitment and cooperation of workers
- The advantages of being available and visible to workers
- How to develop your natural leadership ability to spark passion in workers—and in other managers
- Understanding the long-term benefits of developing and mentoring employees
- How to develop and assert your leadership abilities in group or team situations
Session 3: Indispensable everyday management skills+
- How to keep track of employees’ progress on a project without giving the appearance that you’re checking up on them
- Interviewing tips for choosing candidates who will work to achieve the organization’s goals and take pride in turning in a quality performance
- How to make delegating a natural, comfortable part of your supervisory routine
- How to develop coaching skills that help employees reach their full productivity potential
- Together Everyone Achieves More—how to turn a diverse group of people into an empowered, smooth-functioning team
- Techniques for putting your creative problem-solving ability to work in supervisory situations that call for innovative solutions
- A 5-step approach to identifying and solving any problem
- An overview of EEO and sexual harassment guidelines every manager must know
Session 4: Make things happen: Boosting worker enthusiasm and commitment+
- How to increase productivity by effectively assessing workers’ skills and matching them to work assignments
- Using praise effectively: Why how you praise is as important as the praise itself
- Pointing workers at the bull’s-eye: How to craft goals that workers can aim for and achieve
- The top 10 ways to harness inborn worker motivation to accomplish organizational goals and produce quality work
- How to put the greatest management principle in the world into practice to save you and your employees countless hours of frustration and unnecessary work
Session 5: Getting the job done right and on time: How to manage projects and priorities+
- Understanding the concept of important versus urgent: How to define your productivity payoffs and take action for success
- Understanding the Project Life Cycle—a step-by-step map to project success
- 9 steps for defining and planning any project
- The single key to understanding how to manage multiple projects
- How to use your goals to set your daily priorities
Session 6: Communication skills that make the difference+
- The 10 keys to leading successful meetings
- How to deliver your message clearly and concisely in a memo or letter
- How to manage up the ladder—tips for communicating effectively with your boss and other executives
- Using your listening skills to create a caring, understanding workplace
- How to give criticism and negative feedback without provoking workers
- 6 tips for overcoming the most common supervisor-employee communication barriers
- How to make presentations that captivate, persuade and push people to action
Session 7: Correcting problem behavior and poor performance+
- Strategies for getting to the root causes of poor performance
- A step-by-step approach to firing employees who don’t measure up
- How to conduct a fair and constructive performance evaluation—and what to do when workers disagree with your assessment of their performance
- Easy methods for overcoming tardiness and absenteeism
- The 2 key behavior modification techniques that are successful in turning around unacceptable performance
- Mistakes happen: How to discipline employees and set up an improvement plan that allows growth and learning to occur
Session 8: Controlling conflict in the workplace+
- How to save face when an employee sets you up or publicly tries to embarrass you
- How to handle an employee who disagrees with something you want done or the way you want it to be done
- How to handle employee complaints about working conditions
- How to deal with employees who constantly complain they have too much work
- How to deal with employee disagreements without escalating the problem
- How to avoid the conditions that foster employee conflict
Session 9: Supervisor, manage thyself+
- Dealing with interruptions, procrastination and other time robbers: 9 tips for budgeting your time to multiply the results you get from every day
- How to keep your cool and stay motivated even in the most heated moments
- Putting the brakes on stress even when tight deadlines and tough situations have you working at fast-forward speed
- Why it’s important to your career to stop fighting and start facing change
- How to bear the emotional burden of supervisory nightmares
- Building your assertiveness: How to project self-confidence without coming across as arrogant or pushy
- Developing an “I’m-OK” attitude: How to put an end to self-defeating thoughts and negative attitudes that keep you from achieving your peak
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We Guarantee Results
All of our workshops are backed up by our 100% money-back guarantee. If you don’t believe you got the best and most valuable tips for conquering the barriers keeping you from success, you get your money back—it’s that simple.